Hi There,

Hope you're all keeping well!

We’ve been busy behind the scenes rolling out new courses, updating the knowledgebase and launching the new Agent Portal (with the chatbot!).

If you haven’t had a chance to check it out yet, now’s the time.

Let’s get into it.

Portal + Chatbot

Customer Portal

You may have noticed an invite to the new Agent Portal in your inbox.

Inside the portal, you can:

• Track your support tickets

• Chat with our new AI-powered Chatbot

The Chatbot is the real game-changer. Instead of digging through articles or waiting for a reply, you can just ask your question, and it’ll pull the answer straight from our knowledge base.

Want to see it in action? See how it works here.

I’d love your feedback as we continue improving this, it’s built to save you time and help you get answers faster.

Section 2 - Training and Learning

Courses

A big thank you to everyone who’s completed the courses and shared feedback. It’s invaluable and helps us keep improving.

These courses are designed to fast-track your learning and show you exactly how to prepare tax returns.

🎉 Coming Monday (finally):

• Mastering Rental Schedules
• Mastering Business Schedules
• Mastering Tax Deductions

Xero Certification

If you haven’t completed the Xero certifications yet, please do so and email your certificates to wegotyou@theaccountingacademy.com.au.

Links to get certified:

1. Xero Adviser Certification
2. Xero Payroll Certification
3. Xero Migration Specialist (optional but highly recommended)

Reminders

Timelines and client expectations

Let’s be real, learning a new skill takes time.

Remember from the webinar (and last months newsletter)? It takes about 20 hours to get your head around something new.

So if you’re doing your first company tax return, give yourself space. That 20 hours includes:

• Doing the courses

• Collecting client info

• Setting them up in the portal

• Prepping financials, workpapers, and the return

• Submitting for review and handling any back-and-forth

Recommended timeframes:

• Company tax returns: 2 weeks

• Trusts: 1 month

• Individuals: 1 week

This also assumes that all workpapers have been completed. Allow more time for back and forth especially if you are new to the program.

It gets faster,  but only with reps. Like any skill, you can’t shortcut experience.

Haven’t Joined the Facebook Group Yet?

The Facebook group is still the best place to ask questions, share wins, or get help. And now, it’s also a way to earn leaderboard points.

• Ask questions

• Share tips

• Get points for helping others

Use the button below or scan the QR code to jump in.

How Much Should I Charge?

I get a lot of questions about pricing, so let’s talk about the Iron Triangle. It’s an old rule in business that applies to nearly everything, including pricing.

You can only pick two out of three:

• Low cost

• Fast turnaround

• High quality work

Here’s how it plays out:

• If it’s low cost and high quality, it won’t be fast.

• If it’s fast and low cost, it won’t be high quality.

• If it’s fast and high quality, it won’t be low cost.

In the early days, sure, you can try to do all three. But as your business grows, so do your constraints. Eventually, you’re forced to make a decision: 

Do you want it done properly, quickly, or cheaply?
Because you don’t get all three.

At The Accounting Academy, we’ve chosen high quality, delivered at a reasonable price, but we don’t pretend it’s instant. And that’s intentional; I want to be able to give you a great experience at a price that isn't restrictive.

Section 4 - Wrapping Up

Thanks for reading this month’s newsletter.

New tools, new courses, and more ways to make progress. Whether you’re catching up or pushing ahead, now’s a great time to lock things in.

And if you need help, don’t sit in silence: reach out (or ask the chatbot first!).

Have a great day!

Cheers,

Daniel