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How to contact us

Before Contacting Support

Before contacting The Accounting Academy for support, you are expected to:

  1. Do your own research first
    Review the relevant course content, Knowledgebase articles, procedures, and training materials as well as review the ATO rulings, legislation and other materials.

  2. Seek peer clarification
    Post your question in the WhatsApp group to see if another participant can clarify the issue. Many questions are resolved quickly through peer discussion as other participants have likely come across your exact scenario.

  3. Prepare your question properly
    If the issue is still unresolved, email wegotyou@theaccountingacademy.com.au with:

    • A clear description of the problem

    • What research and workings you have already done

    • Your proposed solution or approach

Support requests that do not include these three elements will not be responded to.

This process is intentional. The program is designed to build independent, competent tax agents.

Primary Contact

Please send email support to wegotyou@theaccountingacademy.com.au.

Emails to other email addresses will not be monitored.

Community Support

Join of Facebook group or WhatsApp group. 

We post regular updates here, and participants can support each other.

These groups are for peer discussion and general guidance, not escalations or file reviews.

Please do not direct message the team at the Accounting Academy as the messages are not monitored.

Meetings

Book onboarding and quarterly meetings here - please email your question in advanced to the email address above.

Book urgent and extended meetings here (includes preparation time):

Preparation requirements:

  • Urgent meetings: email your problem, research, and proposed solution at least 2 hours before the meeting

  • Standard meetings: at least 2 business days before

If preparation is not received, or the meeting invite not accepted, the meeting will be cancelled.

Important Notes

  • All meetings are video meetings and are recorded for reference. No phone calls are accepted.

  • If you are more than 5 minutes late, or have not accepted the calendar invite, the meeting will be cancelled.

  • Booking a meeting does not bypass standard review queues or processes.